Frequently Asked Questions

About my hood

How do I register my warranty?

You can register your warranty by filling in the form on our website here.

Is there a maximum time I can leave my hood running?
Will my cooker hood come with a remote control?
Where can I find my cooker hood user manual?
Where can I find pricing for a Faber cooker hood?

Installation

Where can I find cooker hood dimensions?

You can find your cooker hood’s dimensions on the individual product pages or the hood’s user manual.

What is the minimum height a hood should be installed above the hob?

Recirculation and Ducting

Do you provide ducting with hoods?

There is no need to purchase specialist Faber ducting. You will be able to purchase standard ducting from any local plumbing supplier. 

Is my hood a recirculating or ducted model?

Filters

Will a charcoal filter be provided with my cooker hood?

As many Faber hoods can be ducted (and don’t need a charcoal filter) or recirculated, we don’t supply filters as standard. If you are recirculating your hood, you can buy these from us online at www.kitchenextras.co.uk

 

How do I know when my filter is ready to be changed?
Will my hood come with a filter or does it need to be purchased separately?
Where can I buy cooker hood filters?
Where can I find what cooker hood filter is compatible with my hood?
How do I install my Faber filter?

Spares and Accessories

Where can I purchase accessories?

You can buy accessories through the KitchenExtras website.

 

Where can I buy Faber spares?
Where can I buy a replacement remote control?
What battery is required within a Faber remote control?

Service

How do I book a repair/service call for a fault with my hood?

To book a repair or service call, please contact our official service partner using one of the following methods.

Telephone: 0345 548 7797 

Email: faber.service@kitchenex.co.uk

How do I...

Change the battery in my Faber remote?

Learn how to change the battery in your Faber remote here.

Replace a charcoal filter in my Inca Lux integrated hood?
Replace a bulb on my Nest island hood?
Replace a charcoal filter in my Inca Lux integrated hood?